Terms of service

1. Scope and Contracting Party

1.1 These General Terms and Conditions (“GTC”) apply to all contracts concluded between KA-EX UK Ltd. (hereinafter “Seller”) and customers via the Seller’s online shops (currently available at: www.ka-ex.uk). The offers in the online shop are directed exclusively at consumers in Switzerland and Liechtenstein.

1.2 Any deviating contractual conditions—especially those declared applicable by the customer when placing an order—shall only be valid if and to the extent expressly accepted by the Seller in writing. Written form also includes text form (in particular email).

1.3 The Seller reserves the right to amend these GTC at any time. The version available on the website at the time of the order shall apply.

2. Conclusion of Contract

2.1 The product displays on the online shop’s product detail pages constitute an offer to conclude a purchase contract. Despite the greatest possible care, errors cannot be completely ruled out, and the Seller cannot guarantee that all information is accurate and up to date. All offers are therefore subject to the condition that the products are actually in stock and that no errors have been made.

2.2 A purchase contract between the Seller and the customer is concluded when the customer enters all data required for contract processing and clicks the button “Order Now” or “Place Order with Obligation to Pay” (hereinafter “Order”). Submitting the binding order constitutes acceptance of the offer for the products listed on the order page under the stated conditions. However, the contract is subject to the condition that the Seller has the products in stock at the time of preparing shipment and that no errors affecting the offer are identified.

2.3 Until the order button is clicked, the customer may select products without obligation and place them in the shopping cart. Before submitting the order, the customer may modify the order details at any time using standard keyboard and mouse functions. All entries are displayed again on the order overview page before submission.

2.4 After submitting the order, the customer will receive an automatic order confirmation by email summarizing the order details. This message does not confirm availability of the products but merely acknowledges receipt of the order and the conclusion of the contract under these GTC.

2.5 If ordered products are unavailable or the offer was based on an error, the Seller will inform the customer as soon as possible and may առաջարկ alternative products. If the customer declines these, any payments already made will be refunded.

3. Exclusion of Right of Return and Incorrect Deliveries

3.1 The Seller does not grant a right of return for beverages and other food products. Only defective products will be accepted under the warranty conditions (see section 7 below).

3.2 If products other than those ordered are delivered by mistake, the customer must notify the Seller immediately. The parties will then agree on how to resolve the incorrect delivery.

4. Prices and Payment Terms

4.1 The stated prices include statutory VAT and other price components. Shipping costs are shown separately.

4.2 The Seller reserves the right to change prices at any time. Subject to errors, the prices displayed when the customer places the product in the shopping cart shall apply.

4.3 Various payment methods are available as indicated in the online shop. The Seller reserves the right to exclude certain payment methods for individual orders. Any transaction fees charged by payment service providers must be borne by the customer. The Seller does not charge payment fees.

4.5 Offsetting against claims that are not recognized or legally established is excluded.

4.6 Gift vouchers are governed by the conditions stated at issuance. They are not divisible and can only be redeemed in full. Cash payment is excluded. Lost or stolen vouchers will not be replaced.

5. Delivery and Shipping Conditions

5.1 The Seller will ship ordered products within the timeframe stated in the online shop or, if none is specified, within 2–6 working days (excluding Saturdays) to the address provided by the customer. While the Seller strives to meet delivery deadlines, delays cannot be completely ruled out, and liability for damages caused by delays is excluded.

5.2 Delivery is generally carried out by Swiss Post, DHL, or another transport service provider. Upon proper handover of the goods to the carrier, the Seller’s main obligation is fulfilled, and the risk passes to the customer.

5.3 If delivery fails after repeated attempts, the Seller may withdraw from the contract and charge the customer for the failed delivery.

6. Retention of Title

Ordered products remain the property of the Seller until full payment has been received. The Seller is entitled to register retention of title. Prior to full payment, the customer may not pledge, assign as security, process, or modify the goods without the Seller’s written consent.

7. Warranty

7.1 The customer must inspect delivered products for completeness and damage and report any defects immediately by email to info@ka-ex.com
, including a detailed description and photos. If no timely notification is made, the products are deemed accepted. In any case, approval is deemed granted if no complaint is made within 10 days of delivery. Hidden defects must be reported immediately after discovery.

7.2 Defective products must be returned with a copy of the invoice. Return shipping costs are initially borne by the customer but will be reimbursed if a defect is confirmed.

7.3 If defective goods are properly returned, the Seller will, if possible, provide a replacement. If no replacement is available, the purchase price (excluding shipping costs) and return shipping costs will be refunded. Refunds are made using the original payment method.

8. Liability

The Seller excludes liability for slight negligence in connection with the operation of the website, online shop, and the offering and delivery of products. Liability for auxiliary persons and substitutes is excluded. This applies in particular to damages resulting from non-performance or delayed performance, as well as indirect or consequential damages and loss of profit. Mandatory legal provisions remain reserved.

9. Data Protection

The processing of personal data is governed by the Seller’s privacy policy. By accepting these GTC, the customer confirms that they have read and understood the privacy policy.

10. Applicable Law and Jurisdiction

10.1 All legal relationships are governed by Swiss substantive law, excluding conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods (CISG).

10.2 The exclusive place of jurisdiction for all disputes is the registered office of the Seller.

10.3 Mandatory legal provisions and jurisdictions remain reserved.

11. Final Provision

If any provision of these GTC is or becomes invalid, the validity of the remaining provisions shall not be affected. Invalid provisions shall be replaced by valid ones that most closely reflect the economic purpose of the original provision.